WHOLESALE - Bulk Cupcakes (NSW)

Returns Policy

RETURNS

Our policy lasts 24 hours from receipt. If 24 hours have gone by since receiving your delivery, unfortunately we can’t offer you a refund or exchange. Our policy does not include 'change of mind' returns. To be eligible for a refund, your product must be damaged upon receipt or have a quality defect. To complete your return, we require a description in writing and photographic evidence of the damage or defect.

REFUNDS

Once your refund request is received and inspected, we will send you an email to notify you that we have received your refund request. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 business days.

Late or missing refunds If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@bakemeup.com.au.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@bakemeup.com.au

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight and volume based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies that we use, all weights will be rounded up to the next full kilogram.